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Health & Safety Protocols

One World Observatory Pre-Arrival Presentation

An Important Message for Our Valued Guests:

One World Observatory is delighted to welcome visitors and guests back to the top of the tallest building in New York City and the Western Hemisphere.   The Observatory is abiding strictly with the guidelines outlined by the Center for Disease Control (CDC) as well as state and local officials. 

One World Observatory has implemented enhanced health and safety protocols positively impacting the entire guest experience.  Among the new procedures we’ve instituted are the following:

We’re dedicated to doing everything we can to deliver a safe, healthy, and clean experience.   If you have further questions or suggestions, please contact our Guest Services Call Center at 212-602-4000.  Representatives are available during posted operating hours. 

Caring for our customers and employees is our top priority.  Accordingly, we've recently updated our Guest Code of Conduct. For more information on how COVID-19 may impact your visit, please click here.   Thank you.